You can ask Volraix to delete the personal data it holds about you. This page explains how, what gets deleted, and how long it takes. Requests are free and you do not need an account to make one.
If you messaged a business that uses Volraix
The business you messaged is the organisation that collected your data, so the quickest route is to ask them. They can delete the conversation from their Volraix account. You can also ask us. Email eugenego@volraix.com with the subject “Data deletion request” and tell us:
- the phone number or messaging account you used;
- the name of the business you messaged;
- roughly when the conversation took place.
We use these details only to find and delete your records. We may reply to confirm the request came from you.
If you are a Volraix client
Email eugenego@volraix.com from your account email with the subject “Delete my account”. We delete your account, the staff accounts under it, all conversation records and all bookings. If you want an export first, say so in the same email and we send it before deleting.
You can also cut our access yourself, in Meta Business Settings under Business assets, then Apps, by removing the Volraix app. That stops new data reaching us straight away. Email us as well if you want what we already hold deleted, and we delete it within 30 days.
If you sent an enquiry through volraix.com
Email eugenego@volraix.com with the subject “Delete my enquiry”. Tell us the name and the WhatsApp number or email address you gave on the form, since the form accepts either.
What happens next
- We acknowledge the request within 3 business days.
- We delete the data from our systems within 30 days and confirm by email when it is done.
- Our providers keep backup copies for a short period after we delete, typically under 30 days, after which those copies expire too.
- We keep billing records for 5 years because Singapore tax law requires it. Those records hold the business name and invoice details, not conversation content.
Data held by Meta or Google
Deleting data from Volraix does not delete it from WhatsApp, Instagram, Messenger or Google Calendar. Messages stay on your own device and in the business’s WhatsApp Business Account under Meta’s terms, and bookings stay in the business’s Google Calendar unless the business removes them.
Contact
Volraix, eugenego@volraix.com. We give a postal address on request.