These terms apply between Volraix (UEN 53531567L), a sole proprietorship registered in Singapore, and any business that subscribes to a Volraix product or commissions a custom build. By starting a subscription or approving a build you agree to them on behalf of your business.
1. The service
Volraix builds software that automates business processes. The product currently sold is Volraix Appointments, an assistant that answers customers on WhatsApp, Instagram and Messenger and books appointments against your calendar. Volraix Quotes is in development and is not yet sold. We also build custom automation to order, covered by clause 6. We may add, change or retire features, and we give notice by email before a change removes something you rely on.
2. Your account
- You must be a registered business and at least 18 years old.
- You are responsible for everyone you give access to, and for keeping your login and connected accounts secure.
- You must have the right to connect the Meta business accounts, WhatsApp numbers and Google Calendars you connect to the service.
3. Meta and Google platforms
The service works through the WhatsApp Business Platform, Messenger, Instagram and Google Calendar. Using it means you also accept those platforms’ terms, including the WhatsApp Business Messaging Policy and Meta’s Platform Terms. You agree not to use the service to send messages those policies forbid, including marketing to people who have not opted in. Meta charges for WhatsApp messaging directly to your WhatsApp Business Account. Those charges are between you and Meta and are not part of your Volraix fee.
4. What the assistant does and does not do
The assistant replies to your customers using an AI language model. It is built to offer only times that are free in your calendar and to hand over to a person when it is unsure. It can still make mistakes. You remain responsible for what is said to your customers, for checking bookings, and for any commitment made in your name. Review conversations regularly, and keep the business information the assistant relies on correct, such as opening hours and services.
5. Subscription fees
- Fees are in Singapore dollars, charged monthly in advance at the rate shown on volraix.com or in your quote.
- Launch prices apply until the date stated on the pricing section of volraix.com. After that the standard price applies.
- Price changes are notified by email at least 30 days before they take effect.
- Fees do not include Meta messaging charges. Volraix is not registered for GST, so no GST is charged.
- If a payment fails and is not settled within 14 days, we may suspend the service until it is.
6. Custom builds
- Every custom build is quoted at a fixed price, agreed in writing before work starts. We do not bill by the hour.
- Payment is half on approval of the quote and half when the build is live and working on your real cases.
- Keeping a build running is a separate monthly plan, covering monitoring, fixes and small changes, charged monthly in advance.
- Work outside the agreed scope is quoted separately before it starts.
7. Trials
We may offer a free trial on request. A trial carries no obligation to subscribe and needs no card details. We will tell you in writing how long it runs before it starts. At the end of a trial the service stops unless you subscribe, and trial data is handled as set out in the privacy policy.
8. Data
You own the data you and your customers put into the service. You give us the right to process it to provide the service, as set out in the privacy policy. You are responsible for having the right to collect your customers’ data and for telling them that an automated assistant answers on your behalf. Deletion works as set out on the data deletion page.
9. Acceptable use
You must not use the service to:
- send spam, scams, or messages that break the law in Singapore or where the recipient is;
- collect or process data you have no right to;
- interfere with, reverse engineer or overload the service;
- resell the service without a written agreement with us.
10. Intellectual property
The Volraix products, and the software, models and tooling behind them, belong to Volraix. Your business name, content and customer data belong to you. For a custom build, you get a perpetual licence to use what we built for your business; the underlying components and know-how stay ours so we can reuse them. Neither side gets rights in the other’s property beyond what is needed to provide and use the service.
11. Availability and support
We aim to keep the service available at all times but do not guarantee it. Planned maintenance is announced in advance where possible. Support is by email at eugenego@volraix.com on Singapore business days.
12. Liability
To the extent the law allows, our total liability to you for anything arising out of the service in any 12-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost bookings, or indirect loss. Nothing in these terms limits liability that cannot be limited under Singapore law.
13. Ending the agreement
- You can cancel at any time. Service continues to the end of the paid month.
- We can suspend or end the service if you break these terms, with notice where practical, or on 30 days’ notice for any reason.
- We keep your data for 12 months after the agreement ends, during which you can ask for an export. After that it is deleted.
14. General
These terms are governed by the laws of Singapore and the Singapore courts have exclusive jurisdiction. If any part is unenforceable, the rest still applies. We may update these terms; the effective date above changes when we do, and clients are emailed before material changes take effect.
Contact
Volraix, eugenego@volraix.com. We give a postal address on request.